FAQ — Bang Event Co

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Linen Range — Shop Now

Frequently asked questions

The best way to place and order is by using our online hire shop. Add specific items into your shopping cart and once completed, follow the prompts to send your non-obligatory shopping list through to us via email. If you will be needing delivery/collection added to your order, please specify in the 'comments' section, as well as your event date.
We will respond with a Quotation within 2 business days, and you can complete your booking with a 30% deposit.
If you have any questions or need assistance placing your order, please contact us at hello@bangeventco.com.au
There is a standard minimum order of $200, and a minimum order of $1000 for delivered orders.
Delivery costs are additional to hired stock.
Our books are open roughly 18 months in advance, you’re welcome to book as far in advance as you like. Wedding season (September to April) is particularly busy, so we recommend booking in advance. Though don’t be disheartened, as we carry large quantities and can usually work something out, or offer alternate available stock.
Our deliveries are managed by our team internally and are calculated as follows:
Within Yarrawonga + Mulwala - $150.00 delivery, $150 collection
Within 1hr of Yarrawonga - $250.00 delivery, $250 collection
Within 2hrs of Yarrawonga - $300.00 delivery, $300.00 collection
2hrs + will be quoted individually. We don't often deliver distances over 2 hours away.
Delivery and installation of marquee will be quoted on individually dependant of location
Delivery and collection prices are based on bump in/ out during business hours Monday - Friday, if weekend delivery or collections are required additional fees will be charged.
*Please note - Delivery is not available for orders $1000 + under.
We absorb a large portion of the delivery expenses (truck, fuel, staff) which is why we enforce minimum order quantities.
Depending on the size of your order, we will have either 1 or 2 delivery men on your delivery. It is a requirement that there must aways be someone at the delivery address who is also able to sign for receiving the goods.
Some items are available for dry hire (collecting and returning yourself), a lot of items are delivery only. If an items is delivery only this is specified on the product on the shop page.
Dry hire collections are to be arranged at a specific time available between Thursday - Friday 9am-5pm. Failure to collect your item at your allocated time may result in a new time/day being scheduled (which may not suit you). If you need to change your collection time we require 24 hours notice.
Moving blankets, ropes and protective equipment must be used to ensure damage to stock is prevented.
Deliveries are done Wednesday - Friday, with collections Monday and Tuesday. During our busy peak season we appreciate flexibility to be able to fit all bookings in.

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Marquee Range — View Now

Frequently asked questions

Yes we can set up the furniture we drop off. If we haven’t created a floor plan together this must be supplied to us prior to delivery.
All internal furniture will be set to the plan, all outdoor furniture is left within the marquee/venue until morning of the event when your coordinator or family can place items outside.
If you have not made previous arrangements for set up our team will leave items neatly stacked for you.
Warehouse viewings are available by appointment only.
These are available Wednesday - Friday, please email hello@bangevent co.com.au to make an appointment
We sure can! We've tried and tested plenty of the local vendors, visit our venues and vendors page
Certainly can! We require final numbers 30 days before your event, and allow a 10% change on ordered items.
Of course! This will be dependant on availability of your event date.
Please note that there is only a 10% variance allowed on the total invoice amount if reducing your order 90 days from event date.
We allow a full day for marquee installs. Generally we are onsite approx 6 hours with 4-5 staff members.

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Modular Range — Shop Now

Frequently asked questions

Your order is only confirmed once you have accepted your quote, signed the hire agreement and paid 30% deposit.
Quotes are not considered confirmed until deposit has been received.
Once paid, your deposit is non-refundable. This includes change of mind, change of date or either part or full cancellation.
Cancellations 90 days prior to your booking will be eligible for a refund, less the booking deposit and an administration fee.
Cancellations within 90 days prior to your delivery will be refunded the delivery and pickup fees only.
Full replacement value is required immediately for items that are broken or lost. This will be invoiced day of collection or return. If items are able to be repaired, this will be arranged and charged accordingly.
Excess cleaning charges apply for furniture that comes back extremely dirty.
Tablecloths and napkins are sent for professional dry-cleaning after each hire. This cost is built in to the overall hire price. We arrange payment direct to the dry-cleaner.
*PLEASE NOTE = Significant stains & marks, burns and other damage will incur extra charges.
All candles should be in a holder or on plate to reduce chance of damage to tablecloths.
All wax must be cleaned from tables prior to collection
Your full payment is required to be paid 14 days prior to your event. If your event is booked within 14 days, we require upfront payment in full.
Your order will not be delivered until full payment has been received.
If you'd like to work with us on a styled shoot, or feature in any of our events, please email hello@bangeventco.com.au