HOW DO I PLACE AN ORDER?
The best way to place and order is by using our online hire shop. Add specific items into your shopping cart and once completed, follow the prompts to send your non-obligatory shopping list through to us via email. If you will be needing delivery/collection added to your order, please specify in the 'comments' section, as well as your event date.
We will respond with a Quotation within 48 hours, and you can complete your booking with a 30% deposit.
If you have any questions or need assistance placing your order, please contact us at firstname.lastname@example.org
IS THERE A MINIMUM ORDER?
There is a standard minimum order of $200, and a minimum order of $1000 for delivered orders.
HOW FAR IN ADVANCE SHOULD I BOOK?
You’re welcome to book as far in advance as you like. Wedding season (September to April) is particularly busy, so we recommend booking in advance. Though don’t be disheartened, as we carry large quantities and can usually work something out, or offer alternate available stock.
WHAT IS YOUR DELIVERY FEE?
Our deliveries are managed by our team internally and are calculated as follows:
Within 1hr of Yarrawonga - $200.00 delivery, $200 collection
Within 2hrs of Yarrawonga - $250.00 delivery, $250.00 collection
Within 3hrs of Yarrawonga - $300.00 delivery, $300.00 collection
3hrs + will be quoted individually. We don't often deliver distances over 3 hours away.
Delivery and installation of marquee will be quoted on individually dependant of location
*PLEASE NOTE - Delivery is not available for orders $1000 + under.
We absorb a large portion of the delivery expenses (truck, fuel, staff) which is why we enforce minimum order quantities.
Depending on the size of your order, we will have either 1 or 2 delivery men on your delivery. It is a requirement that there must aways be a helping hand to unload stock at the delivery address who is also able to sign for receiving the goods.
Dry hire (collecting stock yourself) collections are to be arranged at a specific time available between Thursday - Friday 9am-5pm. Failure to collect your item at your allocated time may result in a new time/day being scheduled (which may not suit you). If you need to change your collection time we require 24 hours notice.
FOR HOW MANY DAYS/HOURS MAY I HAVE THE HIRE STOCK?
Our hire charge is for a 5 day period. We only book stock once per weekend. We endeavour to have your stock available for collection 2 days prior to your event, and all stock is strictly due back to us 48 hours after your event or the Monday following your event. We are closed on weekends.
Late fees will apply for stock returned outside these terms.
1 day – 10% of order
2 days – 20% of order
3 days – 30% of order
4 days – 50% of order
5+ days – 100% of order value will be re-charged.
CAN I PICK UP MY HIRE ORDER MYSELF?
Yes! Our warehouse is completely accessible for trailers and trucks. Moving blankets, ropes and protective equipment must be used to ensure damage to stock is prevented.
DO YOU OFFER A DISCOUNT?
For large orders, a discount may be applied depending on season and demand. We have priced our stock with careful consideration and consider our prices to be reasonable.
DO YOU SET UP WEDDINGS AND EVENTS?
YES we do! We also offer on the day coordination of weddings and events, if you need someone to bring your event together and keep it on track lets talk email@example.com
CAN YOU RECOMMEND VENDORS?
We sure can! We've tried and tested plenty of the local vendors... florists, photographers, stylists, entertainment, venues, videographers, caterers, bakers and cake makers! This is considered consulting and hourly rates may apply.
IS THERE A CANCELLATION POLICY?
Once paid, your deposit is non-refundable. This includes change of mind, change of date or either part or full cancellation.
Cancellations 30 days prior to your booking will be eligible for a refund, less the booking deposit and an administration fee.
Cancellations within 30 days prior to your delivery will be refunded the delivery and pickup fees only.
DO YOU REQUIRE A BOND?
Yes. Every booking through Bang Event Co is required to pay a minimum security bond, usually calculated at 20% of the order value.
WHAT HAPPENS IF SOMETHING GETS BROKEN OR LOST?
Full replacement value is required immediately for items that are broken or lost. Your bond can be used toward this. If items are able to be repaired, this will be arranged and charged accordingly.
WHAT HAPPENS TO DIRTY NAPKINS, LINEN, CUSHIONS AND SOFT FURNISHINGS?
Napkins are sent for professional dry-cleaning after each hire. This cost is built in to the overall hire price. We arrange payment direct to the dry-cleaner.
*PLEASE NOTE = Significant stains & marks, burns and other damage will incur extra charges.
WHEN IS FULL PAYMENT DUE?
Your full payment is required to be paid 14 days prior to your event. If your event is booked within 14 days, we require upfront payment in full.
WANT TO WORK WITH US?
If you'd like to work with us on a styled shoot, or feature in any of our events, please email firstname.lastname@example.org
HAVE WE MISSED SOMETHING?
You can drop us a line any time at email@example.com